Shipping policy
SHIPPING
All orders placed before 12:30 PM EST will ship on the same business day. Orders placed after 12:30 PM EST may not be shipped until the following business day. We use the following carriers: FedEx, USPS, and UPS. Orders ship via FedEx within 48 continental U.S. states, Canada, Alaska, Hawaii, and Puerto Rico. FedEx does not service P.O. Box or APO/FPO addresses.
Overnight orders placed Friday before 12:30PM EST will ship the same day. The delivery date is the following Monday unless the special Saturday delivery “Overnight” option is selected. Only shipping services that have the transit time in the title (Overnight, 2-Day, etc.) are guaranteed transit times. All other transit times (Ground, Priority, etc.) are estimates and are not guaranteed by the carrier or by us.
FREE SHIPPING - Selected items qualify for free shipping on orders over $149. Some items like safes, doors, hinges, some machines and large or irregular items are excluded at our discretion. On orders over 10lbs there will be a handling fee* of $14.99 when choosing the free shipping option.
HANDLING FEE - On orders over 10lbs there will be a handling fee* of $14.99 when choosing the free shipping option.
FLAT RATE OVERNIGHT - For orders over $149, under 2lbs, and under 17" length, we offer Flat Rate Standard Overnight for $14.95. Orders over 2lbs do not qualify for flat rate overnight and are charged at current shipping rates.
The freight cost of safes, doors, hinges, some machines and large or irregular items depends on the size, weight, and amount of the product. If you choose FedEx shipping over Freight shipping when applicable, we are not responsible for any damage incurred during shipping. A sales representative will contact you with the best available shipping arrangements for these items.
*Handling fee covers additional costs associated with heavier orders such as extra packing material, boxes, and labor.
Puerto Rico, Alaska & Hawaii
Orders to Puerto Rico, Alaska & Hawaii will not qualify for free shipping unless they fit in a flat rate envelope or box.
International Shipping
International shipments do not qualify for free shipping and may incur import taxes, duties, brokerage, and/or other fees depending on the importing country's laws. The recipient of the package is responsible for all fees associated with importing products from the United States as well as arranging for brokerage if required.
Shipping Protection by Extend
We strongly recommend adding shipping protection for high-value packages. If you added Shipping protection using Extend to your online order and need to file a claim, please contact Extend directly at 877-248-7707 or file a claim online https://www.extend.com
Signature Required
We strongly suggest all packages with a value over $1000 to be sent with Signature Required. When checking out you will be required to select to either add or decline the signature required. All packages with a value over $2000 will need to be shipped Signature Required every time with no exceptions.
If you are not able to be present at the time of delivery, please write a note to the driver, with the tracking #, asking to leave the package at a safe location and sign.
Tracking
A tracking # will be provided by the shipping carrier, we will update your order with the tracking information via email, phone call, or e-commerce platform used. Please note that some orders may take longer to be processed depending on the manufacturer.
Late shipments:
Inclement weather can cause delays in the delivery of your package, even if your geographical location is not directly affected by the weather conditions. It is recommended to plan ahead and place your order with ample time to account for any potential delays.
In the event that your package arrives late, please inform us so that we can initiate a refund request with the shipping company. Please keep in mind that typically, uncontrollable events such as severe weather are not eligible for refunds. However, if the delay was caused by a mechanical failure, you may be eligible for a refund. If we are able to obtain a refund, we will issue a refund to you accordingly.
Missing Items / Discrepancies
Kindly inform us within 48 hours of delivery if you are missing an item or receive the wrong item. We regret to inform you that we cannot provide replacements or compensation for missing or wrong items reported after the 48-hour period.
Cancelations
Canceled orders may be credited as a store credit or refunded with a 3% credit card fee.
PAYMENT POLICY
Before processing, all orders must be paid in full through the following platforms: Credit card, PayPal, JoBox, Klarna, or by cash payment in-store.
Purchases
We reserve the right to decline or cancel your order at any time, for various reasons including but not limited to product or service unavailability, errors in product or service description or price, errors in your order, or other such reasons.
In addition, we reserve the right to refuse or cancel your order if we suspect fraud, unauthorized or illegal transactions.
Backorders
If an item goes on backorder we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the remaining shipment.
Sales Tax
Florida customers will have to pay taxes unless they can provide proof of exemption.
